Feedback Widget
Visitors can report an issue in context without installing an extension. Different feedback modes capture different evidence; not every submission contains a screenshot, an element selection or an analytics session.
Feedback modes
| Mode | Visitor action | Investigation context |
|---|---|---|
| General feedback | Write a message; optionally rate the experience | Message and optional 1–5 rating |
| Element feedback | Pick an element and add a note | Element selector and captured element context |
| Text suggestion | Select page text and enter a replacement or note | Original selected text and suggested change |
| Screenshot and drawing | Capture the page and annotate it | Visual evidence and annotations |
Contact fields can be enabled to collect visitor-supplied details. They are separate from analytics identification. Ask visitors to review screenshots and avoid submitting sensitive information. Replay input masking does not automatically redact feedback screenshots.
Appearance and visibility
In Project Settings, enable the feedback module and choose:
- Rail: a collapsible tab at the left or right edge.
- Floating: a round trigger in one of the four corners.
- Button text, color, content mode, offsets and corner radius; custom icon access depends on the plan.
- Visibility for everyone, logged-in users or administrators. Restricted visibility uses the configured site signal: a window value, cookie or script attribute. Pintelly cannot infer your application's login roles without that signal.
- Rating, contact fields and proactive prompt switches.
Widget visibility is a display condition; it does not grant analytics consent or dashboard permissions.
Proactive feedback
When enabled, signs of difficulty can offer the visitor a feedback prompt. The prompt has a one-minute cooldown; dismissal gives a five-minute quiet period within the session. A signal is a reason to investigate, not proof of a bug or of the visitor's intent. The visitor still chooses whether to send feedback.
Triage in the dashboard
Use list or board view, search and filters for status, type, priority, assignee and labels. Assign owners, set priority, add comments and move items through board columns. Custom columns allow your team to represent its own workflow.
Open an item to inspect its message, page URL, captured visual/element evidence and available device context. View on site can help locate the element on the live page; a changed page may no longer contain the same element.
When matching data exists, the investigation panel provides page performance and a replay clip near the feedback moment. Replay requires an eligible recording and is not guaranteed for every item: consent, settings, plan access and retention all affect availability.
Connected workflows
Connect GitHub in Settings → Integrations and link a repository to the project to create an issue from feedback and review available issue activity. Slack connections provide a notification workflow. Integration access depends on plan and permissions; see Dashboard workflows.
AI agents can read feedback and screenshots, acknowledge work, comment and resolve or dismiss items using scoped API tokens.