Feedback Module for Websites and SaaS Products
Collect user feedback directly inside your website or product. Capture screenshots, ratings, comments, and technical context — then turn feedback into actionable issues.
What is a feedback module?
A feedback module is an embedded component that lets users report bugs, share ideas, rate their experience, and send comments directly from a website or web application — without leaving the page or opening a support ticket.
Pintelly's feedback module is a small widget you add to your site once. It doesn't just collect what a visitor typed — it attaches the page URL, browser, device, and an optional screenshot automatically, so every report arrives with enough context to act on.
Collect feedback without interrupting users
Written feedback, in their own words
A free-text field for the actual problem or idea — not a rating that leaves you guessing what it means.
Optional star rating
Add a 1–5 star scale when you want a quick quantitative signal alongside the comment.
Screenshot attached automatically
Visitors can include a screenshot without leaving the page or using a separate tool.
Category tagging
Reports can be tagged by type, so bug reports and feature ideas don't land in one undifferentiated pile.
Visibility rules
Show the widget to everyone, only logged-in users, or only internal testers — you define the rule.
On-brand appearance
Color, position, and the copy shown to visitors are configurable, so it looks like part of your product.
See what happened before the feedback
A written comment on its own is one data point. Pintelly ties every submission to the exact session it came from — pages visited, what was clicked, how far the visitor scrolled, and any rage-clicks recorded during that session, all visible on that session's own page in your dashboard.
You don't just see what a user said went wrong — you see what actually happened right before they said it, in the same place you'd otherwise be watching a session replay.
From feedback to GitHub issue
Connect a GitHub repository once, and any feedback item can become a real issue with a single click — no copy-pasting the report into a new issue by hand.
A visitor submits feedback
The report, its screenshot, and its session context land in your Pintelly inbox.
Turn it into a GitHub issue
One click builds the issue title and body from the original submission, screenshot included.
Comments sync both ways
Reply from Pintelly or from GitHub — either one shows up in both places.
Status stays in sync
Close the issue on GitHub, or resolve it in Pintelly, and the other side updates automatically.
Feedback module use cases
Bug reports
Let users report something broken with a screenshot and the exact page it happened on.
Feature requests
Capture what users actually want next, in their own words, instead of guessing from a roadmap vote.
Customer feedback
A standing channel for general feedback that doesn't need a support ticket.
Product feedback
Collect reactions to a specific screen or flow while the experience is still fresh.
UX feedback
Find the exact step where a visitor got confused, with the session to prove it.
Beta testing
Give beta testers a fast way to report issues without leaving the product.
Internal QA
Restrict the widget to logged-in team members and use it for internal bug triage.
Frequently asked questions
What is a feedback module?+
An embedded component — usually a small widget — that lets visitors report bugs, share ideas, or leave comments directly on your website or product, without opening a support ticket.
Is a feedback module the same as a survey?+
No. A survey is a structured set of questions you send to a sample of users. A feedback module is always on and visitor-initiated — anyone can open it, on any page, whenever something's on their mind.
Does it work for both websites and SaaS products?+
Yes. It's one script tag that works on public marketing pages and logged-in product screens alike; visibility rules decide who actually sees the widget.
Can feedback turn into a task my developers can act on?+
Yes — connect a GitHub repository and turn any feedback item into an issue with the original report and screenshot attached, with comments and status kept in sync automatically.
Do I need to build my own feedback form?+
No. The widget, the shared inbox, and GitHub sync ship as part of the same SDK as analytics and consent — there's nothing to build from scratch.
User tells you what went wrong. Pintelly shows you why.
Feedback without context is just another message.